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Support Portal

How May We Assist You Today?

Member Support

How-to

3rd Party Help & Contact

Call | Click | Visit

Our Support Portal offers you the chance to reach out and get direct assistance from one of our team. We can even login to your area using your PC remotely with TeamViewer or Google Chrome Remote Setup and you can watch it all happen. Alternatively, there is a self-help option for both WooCommerce and Google Calendar (these are third party tutorials). You choose the support that suits best.

Call

T: 01843 309370

M: 07939 620984

Visit | By Appointment Only

48 Fairfield Rd | Dumpton Park | Ramsgate | Kent | CT11 7BB

3rd Party Support

Profile & Listing

It is very easy to create and update your profile. If you require any help please choose the option below that best suits and give us a shout. We’ll get it sorted.

WooCommerce

Has a very comprehensive and concise support portal. If you would prefer us to help that is not a problem. Take a look at our availability calendar and book a slot.

Google Calendar

Calendar Help is an excellent resource provided by Google themselves. If you have any issues with your calendar, this is the a very informative resource. Rather have us help? Get in contact.

WP Residence Logo

WP Residence Support

This is the theme (look and feel of our website) that we use. To edit your profile and listings this is where you head. As a WP Residence client you get access to extensive help documents, video tutorials and a dedicated support team to help with any theme feature available. Whatever self-help requirement that you have it can be found here. Alternatively get in touch, we’re always happy to help.

Woo Ninja

WooCommerce Support

A very concise help portal. Whatever you want know about WooCommerce it can be found here. Woo offer so many fantastic products for online selling that are both easy to use and extremely reliable. You can also watch many informative videos on YouTube. If you have something to sell online then Woo are for you. No matter what your product or volume they are the perfect solution.

Google Calendar Logo

Google Calendar Support

Official Google Calendar Help Centre where you can find tips and tutorials on using Google Calendar and other answers to frequently asked questions. Don’t forget we are always here to offer support.

Have you discovered what Google can do for your business? We are more than happy to discuss this with you.

Remote Support

TeamViewer

We can set up a presentation to walk you through what we do. We log-in to whichever area you require assistance with and solve your issue. What is TeamViewer? You visit TeamViewer’s website and we link up. You can then sit back and watch us work our magic.

Chrome Remote

This is a very cool resource. You can sit back and watch us navigate your system. This is generally the best option if your settings have to be edited. Are there any security issues with us entering your system? Nope, you see exactly where we go and what we do.

We Be You

If you don’t have the time or the inclination, leave it to us. We can enter your account and solve any issues that you may have. Once sorted, we’ll drop you a line telling you exactly what we did. Simply submit a support request below.

Alternatively Get In Contact

Email

If you prefer the more question and answer approach then drop us mail. We always strive to sort any issues out within 24 hours. Our Site Developer is always on hand to reach out to. Have some suggestions for our site? Please do send them on, you never know…

Telephone

Give us a call if you have any issues or queries. Please try the landline first. If no answer give us a call on the mobile. We are often out at client sites or drumming up trade.

T: 01843 309370

M: 07939 620984

We Visit You

Prefer the personable approach? Simply choose a slot on our Availability Calendar and we will come to you. Meeting in person is always nice. We can set up your profile and your PC to be more user-friendly. A very good option for novice computer users.

Support Availability

Send us a message with the date & time and we shall be happy to help. Once you have booked you will receive an email notification to confirm. If for any reason you need to cancel, please give as much notice as possible.

If you would prefer us to set up your listing and manage your scheduling we are happy to assist. We fully appreciate that your life may be busy and you just don’t have the time. Our support structure.

We fully appreciate that new systems can be daunting at first. With a little support we will have you up and running in no time at all. Whether it is listing your property or becoming one of our team and joining us as a vendor we have your back. What benefits do you get from being a vendor? You go and get clients and then list them. Sit back and start earning. Simple as that.

 

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